Secure IT Services for Businesses in East Idaho

I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer.

We have a three-location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to his fullest advantage.

Also, I like that when I call the phone is answered live and I have a resolution the same day, usually within an hour. I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us!

When we did have a server hardware failure many years ago, TotalCare’s backup & disaster recovery (BDR) solution had us up and running in a short time with no data loss in real time. Now that says it all!

We have always appreciated the level of attention, professionalism, and dedication that we get from the TotalCare IT team. I know many of them by name and it is always a pleasure to interact with each individual.

On the technical side, the single biggest benefit we have actualized from working with TotalCare IT is consistency in how our network and devices are managed, which enhances our overall environmental security.

There are many options for Managed Service Providers like TotalCare IT, and they each have their strong points. What we have found to be the winning combination for us is the service, the relationship, the security, the peace of mind, and the value we receive for the money we pay. I have been completely satisfied with the level of care we have been given and would make the decision to go with TotalCare IT again if the decision had to be made again.

I have complete peace of mind regarding IT with TotalCare managing our clinic’s infrastructure and security. Their team operates as an extension of our employees with thorough communication and accountability.

I feel like the monthly payment to TotalCare is a very good investment towards a crucial partnership. IT support is not the kind of thing that you want to gamble with by choosing a “value-priced” or unreputable service.

Over the time that I have worked with TotalCare IT, I have been approached by other companies that all claimed to be “just as good” but at a lower cost. When I look at the resources and expertise being offered, it’s easy to see that it would be a mistake to change.

The TotalCare team understands the word “stewardship” as it relates to their jobs. The way TotalCare IT “owns” their responsibilities is refreshing compared to the way I need to supervise other vendors.

My trust in TotalCare IT has been rewarded on every occasion as they come through on service expectations without fail. I also know that if I am ever concerned with anything, Aaron takes my concerns very seriously. Please give Aaron and the team a call today.