Our Story

Aaron founded TotalCare IT in 2007 to help businesses grow through the strategic alignment of technology, people, and process. Married with three adult children, Aaron splits his time between Boise, East Idaho, and industry conferences nationwide. When he slows down, you'll find him at the gym, listening to audiobooks, or diving into science fiction.

Nick oversees the daily operations at TotalCare IT across our different service areas. He lives with his wife, toddlers, and dog, and spends downtime with a book, a Rubik's cube, or debating Marvel timelines. He's also always working toward another certification—collecting them might be his real hobby.

Chelsea handles all things digital marketing. She's an Army veteran and proudly works alongside her dad, Aaron. Outside work, she's usually playing video games with her husband, planning their next trip, or down a "research" rabbit hole on conspiracy theories. She absolutely spoils her two special-needs tabby cats.

Ashley is like the office mom, jumping in wherever she's needed. She lives in Southeast Idaho with her husband, three kids, and two large dogs who seem to think they’re also children. Her family runs Back Cast Fly Co. in Rexburg, and between fishing trips and sports schedules, she still finds time for true crime shows and homemade bread. Like Chelsea, she's proud to work alongside her dad, Aaron.

Zac has over 15 years in IT management, a Master's in Cybersecurity, an MBA in IT Management, and certifications including Certified Ethical Hacker Master and Cisco Certified Network Professional. A committed keto eater since a 2023 health journey, Zac loves experimenting in the kitchen—as long as it's protein-forward. His go-to: scrambled eggs with lamb slices.

Ferdie brings global IT experience—including time with a futuristic tech company in Dubai—along with genuine curiosity about technology and networking to everything he does. He and his wife love to travel and hunt down cozy coffee spots. Most recently they went to Hong Kong. When he's not exploring, he's usually studying networking for fun.

Nico turns "this makes no sense" moments into "oh, that was easy," with a knack for clear explanations and patient troubleshooting. Outside of work, Nico is a full-on audiophile—he doesn’t just listen to music, he experiences it. When he’s not dialing in sound quality, you’ll find him watching documentaries, staying consistent at the gym, or going down rabbit holes into medical science and psychology.

Rex is the calm, capable voice you'll likely reach when something breaks—great at troubleshooting without making you feel like you broke something. Off the clock, he's all about basketball, whether playing for real or dominating in NBA 2K.

Chris started with us as a College of Eastern Idaho cybersecurity intern and never left. He makes sure client environments are secure and aligned to compliance standards. After work he's outdoors with friends, family, and his dogs, or at home playing Magic: The Gathering or tinkering with hardware.

Cody is the guy working behind the scenes making everything actually work better. He’s responsible for maintaining and improving the core systems, tools, and automation that support all of our clients. And when he’s not deep in systems and automation, he’s spending time with his girlfriend and dog, who are the most important parts of Cody’s day.

Santiago is one of our East Idaho Field Technicians, bringing a hands-on approach to on-site troubleshooting and system setup. Outside of work, Santiago likes to stay active and balanced. You'll find him weightlifting at the gym, spending time with his loved ones, or checking out new places to eat.

Brian splits his time between client sites and project planning to ensure organizations get the most from their technology investments. Outside of work, Brian enjoys mountain biking, road cycling, camping, and playing his various instruments. His idea of a good weekend often involves tinkering with Ubuntu servers, Raspberry Pi projects, or testing the latest local AI technologies.

Ryan likes getting to know businesses in our community and their challenges, then connecting them with practical solutions that fit their organization. Off the clock, he's hiking mountains, visiting national parks, or exploring historic battlefields, usually with his son along for the adventure. He's also summited Mount Kilimanjaro, and he loves exploring so much that he named his son after an explorer.