Why Partner with TotalCare IT?

I have been with TotalCare IT for over 15 years and I’ve had a close working relationship with them that makes me feel like I’m their only customer… I realize they have more than just me as a customer but they give me the attention that makes me feel like I am their only customer. We have a three-location system server and one of our biggest pain points was working very hard to manage all of the customer orders and shipments through this one program; If it weren’t for TotalCare IT’s service we would not have been able to get this program to work to his fullest advantage. Also, I like that when I call the phone is answered live and I have a resolution the same day, usually within an hour. I have received phone calls from TotalCare IT notifying me of issues that were unseen on my side that they detected (and resolved) before I knew. I love the feeling that my business's systems are proactively monitored – this allows us to attack a problem before it attacks us! When we did have a server hardware failure many years ago, TotalCare’s backup & disaster recovery (BDR) solution had us up and running in a short time with no data loss in real time. Now that says it all!

TotalCare IT does everything better than any IT company we have worked with in the past. You can’t beat the wonderful customer support from TotalCare. It’s so easy to create a ticket if you are having an issue and their response time is wonderful. They are punctual if you need them to come to your office and if it’s something that can be handled remotely their online response time is very fast. They are always patient in figuring out the problem and don’t stop until they have solved it. I especially appreciate that TotalCare provisions and services computers for our remote workers as well (both PCs and Macs). It’s so nice to have this done for us so we are not managing deployment of hardware ourselves – it’s one less thing for me to worry about! TotalCare IT is also knowledgeable about security as they are constantly staying up to date on the most recent cyber issues and coming up with a response for it. If you’re looking for a new IT and cybersecurity provider, I recommend talking with TotalCare IT. They are amazing. Just do it – you’ll be glad you did!

I have complete peace of mind regarding IT with TotalCare managing our clinic’s infrastructure and security. Their team operates as an extension of our employees with thorough communication and accountability. I feel like the monthly payment to TotalCare is a very good investment towards a crucial partnership. IT support is not the kind of thing that you want to gamble with by choosing a “value-priced” or unreputable service. Over the time that I have worked with TotalCare IT, I have been approached by other companies that all claimed to be “just as good” but at a lower cost. When I look at the resources and expertise being offered, it’s easy to see that it would be a mistake to change. The TotalCare team understands the word “stewardship” as it relates to their jobs. The way TotalCare IT “owns” their responsibilities is refreshing compared to the way I need to supervise other vendors. My trust in TotalCare IT has been rewarded on every occasion as they come through on service expectations without fail. I also know that if I am ever concerned with anything, Aaron takes my concerns very seriously. Please give Aaron and the team a call today.

The two biggest pain points TotalCare IT have helped us solve are security and scaling. First, TotalCare IT has set up secure networks for us that are appropriate for the Healthcare environment. It makes us feel comfortable and confident in the security of our clients’ information. Second, TotalCare has always met us where our business needs are at. From starting up as a 1-person business, to growing into many providers, administrative staff, and locations (including out-of-state support), scaling their service to meet our growing needs has been invaluable. TotalCare IT is an overall great firm to work with. They always have quick response times, resolve all our issues, and meet all our needs. They are easy to work with, flexible, and quick to complete the job – especially when there is a technical issue prohibiting us from functioning efficiently as a business. Aaron is always up front about his ability to meet our needs and lets us know when we need to move in a different direction. We appreciate the professionalism and courtesy of the entire team.

I didn’t realize how many problems/issues I had with the old company until we switched. I knew onboarding was going to be time-consuming, and as I’m the one the project was going to fall on, I was not looking forward to it. I did give us a month to roll everything over while still having the prior IT company, but I probably only needed the old IT for about a week because at that point I was having TotalCare handle all the situations. There was only one time in all my calls that I had to leave a voice message because all the techs were busy. I looked at about 5 other companies and met with 2 others. One was too corporate and didn’t feel friendly or flexible enough and the other was too small for all our needs. TotalCare checked all the boxes we were looking for, and still do. I would choose them again in a second, and again I wish I would have found them sooner.

The biggest benefit I receive from TotalCare IT is open and honest communication – having the trust with TotalCare’s leadership team and the techs there. When I have an issue, I know they are going to tell me the truth about what our firm needs or does not need. They are never going to sell us something or push software that we do not need just to drum up more business for them. The prompt support is by far what we have found to be leaps and bounds better than the companies we have dealt with in the past. I would also say TotalCare’s commitment to serving – all the techs go the extra mile to explain issues that come up, or to send someone over to help when we have had the unfortunate “downtime” due to technical difficulties. An IT partner that you can trust and rely on is one of the most important support vendors a firm can have; this is not the place to cut corners or try and save a buck. TotalCare IT has repeatedly demonstrated they are trustworthy and knowledgeable in their field and always go the extra mile to make sure our firm is running smoothly.

It is a huge sense of relief knowing TotalCare IT is backing up all of our data daily. Just knowing that we will have backups available, and our data can be restored quickly and painlessly if we need it, helps me start each morning off right. We appreciate the ease of remote monitoring and maintenance. When we call TotalCare IT, the phone is answered live and their team can quickly remote into our computers and fix any problem we are having in our inventory software or virtual machines. This accessibility is a huge time saver. If you are on the fence about who to work with as your IT firm, I say choose TotalCare IT and experience the difference.

We have always appreciated the level of attention, professionalism, and dedication that we get from the TotalCare IT team. I know many of them by name and it is always a pleasure to interact with each individual. On the technical side, the single biggest benefit we have actualized from working with TotalCare IT is consistency in how our network and devices are managed, which enhances our overall environmental security. There are many options for Managed Service Providers like TotalCare IT, and they each have their strong points. What we have found to be the winning combination for us is the service, the relationship, the security, the peace of mind, and the value we receive for the money we pay. I have been completely satisfied with the level of care we have been given and would make the decision to go with TotalCare IT again if the decision had to be made again.

Total Care IT is very responsive in meeting our IT needs from the owner Aaron Zimmerman to the IT technicians. There have been many occasions through the years that Aaron and his staff have met with us to discuss our IT needs including explaining and recommending how we can maximize our IT productivity and security. Our biggest benefit from partnering with TotalCare IT is we don’t have to worry about our IT and security; We know TotalCare has it covered. When there is a problem that arises, TotalCare takes care of it in a timely and efficient manner.

What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on. I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up. Most of the time they know as soon as I do we are having a problem. That peace of mind is a tremendous benefit for me. Aaron runs the best network/computer service company I have ever experienced.

When we were looking for an IT partner for our Engineering firm, we were surprised by how unresponsive most IT companies were. Then we met Aaron and TotalCare IT. Not only are the team at TotalCare responsive, they are also very knowledgeable and friendly. They helped us with our firewall implementation and continue the maintenance of it along with our server backups. Finally, we have an IT company we feel good about recommending to other businesses in Idaho – TotalCare IT!

It’s easy to recommend TotalCare IT because they have always been upfront and easy to work with. Their resolution time is always within hours of us reaching out for help – we’ve never ever had that before with previous IT companies. We appreciate everything TotalCare does to keep us updated and running smoothly and securely. We have peace of mind knowing our data is being backed up securely offsite and our environment is safe from outside access and hackers.

TotalCare IT continues to be a great value proposition for us. As a professional office providing services to clients, our IT systems have to stay working or our production halts. With TotalCare IT acting as our IT and cybersecurity department, I have proactive coverage for my systems. I’m getting better response times than when I had in-house IT, because TotalCare has a whole team of professionals and offers more available resources to resolve issues. Maintenance is no longer an issue for us, whether it be servers or desktops.

I run a busy medical billing office and TotalCare has always been there when I need something. They have eliminated several potential problems before they could happen. TotalCare also continually helps me navigate the complicated HIPAA security rule when it comes to IT and data interchange. When we went through a tough and complicated business acquisition, Aaron gracefully managed the whole IT transition process. Every interaction I have with TotalCare shows their honesty and helpful spirit. I would highly recommend Aaron and his team!

I believe the single biggest pain point TotalCare IT has solved for us at Thresher Wheat is vertically integrating our IT support. TotalCare is an inclusive managed service provider that looks at IT support holistically and allows us to consolidate several IT support vendors into one. TotalCare has outperformed other IT firms we have tried in the past with their commitment to solving issues and implementing solutions that work for all our locations. Thresher Wheat has a strong technology partnership with TotalCare IT. If you’re looking for top-tier technology support for your business, then you’ve found your partner too.

The greatest challenge TotalCare IT has helped us solve is security. They are pros at catching lurking security issues! We value TotalCare IT’s honest and upfront communication. They are there when you need them but allow your business to function within your tech comfort zone – no micromanaging. This is great for us because we have a staff member who can fix small issues that pop up, and then send escalations to TotalCare IT’s knowledgeable helpdesk team.

TotalCare IT actively works to reduce our cyber risk in ways we didn’t see with previous IT providers. We haven’t had an issue with our security since we moved to TotalCare. If you’re on the fence about who to choose as your IT and cybersecurity provider, I’d say choose TotalCare IT. The team is very knowledgeable and their after-hours service is exceptional.

Totalcare IT has been my IT provider for over fifteen years. Aaron and his team always respond timely when I have a computer/compliance issue, and I appreciate that they are always up-to-date on security software and what's new in the computer industry. I sleep better at night knowing they treat my business as if it were their own, and I highly recommend them.

My business is in Northern California and I choose TotalCare IT because of their security expertise and fast, prompt and professional service. All the techs are friendly, knowledgeable and usually have my computer problem diagnosed and repaired within 15 minutes from the time I contact them. I highly recommend this business, you won't be disappointed.

The team at TotalCare IT is easy to work with and has been instrumental in assisting us in optimizing and improving our technology. I've known and worked with this company for years and would trust them with any future project. Our team found it refreshing, working with TotalCare's helpdesk with their detail-oriented approach, and experiencing their strong emphasis on communication.

We really appreciate their on-call 24-7 approach to protecting our business's data. We are always impressed with their up-to-date knowledge of what is going on in the industry. Customer satisfaction seems to be their priority. As in any industry, we have unique programs and they are always helpful in finding the best solutions to any questions or problems that we might encounter.

Appreciate the knowledgeable team at TotalCareIT. I get great service and love that I can trust the advice and recommendations that I get from Aaron and his team at TotalCare!

Great team to work with. They are there for you when you need them and will work outside of normal business hours for major things that would normally disrupt our business (Equipment upgrades, updates, etc.).

Always Professional. Always Respectful. Always knowledgeable and expedient in fixing issues.