Secure IT Services for Engineers & Architects

Think of me as the person behind the curtain making sure everything runs smoothly—from service tickets to project timelines. As the Operations Manager, I keep our team on track so your team doesn’t skip a beat. Whether it’s scheduling the right engineer for the job, refining our processes, or ensuring we're hitting our SLAs, I’m here to make sure your experience with us is efficient, responsive, and headache-free. You focus on your business—we’ll handle the tech (and the logistics behind it).

I'm one of the engineers who will keep your team working when tech issues arise. Every time you call our service desk, you will talk to an experienced engineer. We do not use an answering service or dispatcher. From the time of submitting your service ticket, you can expect an engineer working on your concern within 19 minutes or less. Do you prefer to submit tickets via Slack or texting? We can set that up for your firm to get the most convenient support for you.

Is your company in the cloud? If so, I'm your guy. I spend my time at TotalCare IT on cloud architecture and automation. That means I'm working in the background to make sure your company's data is always accessible and right at your fingertips. I know this is so important for construction companies, who often have files that need to be accessed securely on the go or at a construction site. Whether it's your Foreman or your Controller, they'll have secure access wherever and whenever you need it.

I'm one of the engineers who will keep your team working when tech issues arise. Every time you call our service desk, you will talk to an experienced engineer. We do not use an answering service or dispatcher - when you call your problem will be addressed by someone who can handle it right away, not just someone who can create a ticket. Speaking of tickets...do you prefer to submit tickets via Slack or Teams? We can set that up for your company to get you the most convenient support.