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INDUSTRIES

Secure IT Services for Health Care

Your outsourced IT department, IT leadership, and cybersecurity team in Idaho.

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Trusted by Medical Practices and Health Care Companies Throughout Idaho and Nationally.

  • taproot
  • summit dental care
  • madison women's clinic
  • home reach - residentila habilitation
  • blue bird (vision - wellenss)
  • amerimax
  • adult and child development center

Our Commitment

How We Work with Health Care Companies

Welcome to TotalCare IT! If you're looking to outsource part or all of your IT department you've come to the right place. We provide IT support, cybersecurity, and technology planning services to health care companies and medical practices in the Treasure Valley and East Idaho.

Whether you run a clinic, surgery center, medical research facility, home care & hospice, or medical billing company, you need fast IT service that keeps your team working safely in accordance with HIPAA security. That's what we deliver at TotalCare IT.

Most of what we do at TotalCare to keep your company secure and running smoothly happens remotely. We are also available for on-site visits when the need arises. We have employees and offices in Boise and Idaho Falls.

Aaron Zimmerman, President & vCIO

Cybersecurity for the Health Care Industry

Need help navigating the HIPAA Security Rule? TotalCare IT is here to protect your data, your people, and your profits. We do this through zero-trust networking, access control, employee awareness training, MFA, excellent backups, and more.

We help you rapidly accelerate your cybersecurity journey to not only protect your company's data but also your patients' information. Our service puts in place a holistic cybersecurity program for your company that addresses more than just HIPAA security, focusing on employee and patient cyber safety.

Health care researcher working with a microscope

Health care organizations must act now

  • $9.7 million

    Average cost of a breach for a health care organization

    Source: IBM

  • 17–25%

    Drop in hospital admissions during an attack

  • $137 to $68,928

    Average fine range per HIPAA violation, depending on the level of culpability

    Source: HIPAA Journal

Given the serious financial impact and inability to deliver the care patients need, it's critical to act quickly to ensure you can meet your objectives. To meet these objectives, health care organizations require a transformative cybersecurity approach that can protect patient data, reduce downtime, and meet compliance requirements.

  • Defend sensitive information from unauthorized access

  • Maintain compliance with applicable regulations

  • Protect your reputation

  • Ensure operational continuity

meet the team

Ready for a Secure IT Transition?

Here's some of the main team members you'll be working with if you become a TotalCare IT client

  • Cody, On-Site Service Engineer

    Cody

    On-Site Service Engineer

    Hello, if your company is in the Treasure Valley, I'll be involved in your onboarding process. You'll also see me when you need hardware updated or deployed. If you submit a support request through our service desk that requires an on-site visit, I'll be there in a flash. When I'm not at a client's office, I'm usually at our local Tier 3 data center. Our Boise data center let's us keep your data in Idaho and deliver faster support than Azure or AWS.

    Learn more
  • Nico, Service Desk Engineer

    Nico

    Service Desk Engineer

    I'm one of the engineers who will keep your team working when tech issues arise. Every time you call our service desk, you will talk to an experienced engineer. We do not use an answering service or dispatcher. From the time of submitting your service ticket, you can expect an engineer working on your concern within 19 minutes or less. Do you prefer to submit tickets via Slack or texting? We can set that up for your firm to get the most convenient support for you.

    Learn more
  • Nick, Primary Systems Engineer

    Nick

    Primary Systems Engineer

    Hello there! I will be leading your cybersecurity and data compliance journey if you choose to work with TotalCare IT. You can think of me as your virtual Chief Security Officer. I have my hands in a bit of everything, so we may speak from time to time about infrastructure projects, your cloud environment, or your on-premises environment if your firm's data isn't hosted in the cloud.

    Learn more
  • Zac, Systems Engineer

    Zac

    Systems Engineer

    Whether your data is stored in the cloud, on-premises, or a hybrid of both, I'm your guy. I spend my time on cloud architecture and server engineering. That means I'm working in the background to ensure your firm's data is always accessible and right at your fingertips. Whether you're working from home, in the office, at the cabin, or abroad, you'll have safe access to your files and working environment.

    Learn more

Client testimonials

Why Idaho Medical & Health Care Companies Choose TotalCare IT

  • "You Can't Go Wrong with TotalCare IT"

    TotalCare IT does everything better than any IT company we have worked with in the past. You can’t beat the wonderful customer support from TotalCare. It’s so easy to create a ticket if you are having an issue and their response time is wonderful. They are punctual if you need them to come to your office and if it’s something that can be handled remotely their online response time is very fast. They are always patient in figuring out the problem and don’t stop until they have solved it. I especially appreciate that TotalCare provisions and services computers for our remote workers as well (both PCs and Macs). It’s so nice to have this done for us so we are not managing deployment of hardware ourselves – it’s one less thing for me to worry about! TotalCare IT is also knowledgeable about security as they are constantly staying up to date on the most recent cyber issues and coming up with a response for it. If you’re looking for a new IT and cybersecurity provider, I recommend talking with TotalCare IT. They are amazing. Just do it – you’ll be glad you did!

    Judy Taylor

    Director of Corporate Operations, Taproot Health

  • "Huge Value for Our Busy Women's Clinic"

    I have complete peace of mind regarding IT with TotalCare managing our clinic’s infrastructure and security. Their team operates as an extension of our employees with thorough communication and accountability. I feel like the monthly payment to TotalCare is a very good investment towards a crucial partnership. IT support is not the kind of thing that you want to gamble with by choosing a “value-priced” or unreputable service. Over the time that I have worked with TotalCare IT, I have been approached by other companies that all claimed to be “just as good” but at a lower cost. When I look at the resources and expertise being offered, it’s easy to see that it would be a mistake to change. The TotalCare team understands the word “stewardship” as it relates to their jobs. The way TotalCare IT “owns” their responsibilities is refreshing compared to the way I need to supervise other vendors. My trust in TotalCare IT has been rewarded on every occasion as they come through on service expectations without fail. I also know that if I am ever concerned with anything, Aaron takes my concerns very seriously. Please give Aaron and the team a call today.

    David Mecham

    Practice Manager, Madison Women's Clinic

  • "TotalCare Is an Amazing Partner in Business"

    I run a busy medical billing office and TotalCare has always been there when I need something. They have eliminated several potential problems before they could happen. TotalCare also continually helps me navigate the complicated HIPAA security rule when it comes to IT and data interchange. When we went through a tough and complicated business acquisition, Aaron gracefully managed the whole IT transition process. Every interaction I have with TotalCare shows their honesty and helpful spirit. I would highly recommend Aaron and his team!

    Katie Davenport

    CEO, AmeriMax RCM

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LOCATIONS

Find Us

Here's some of the main team members you'll be working with if you become a TotalCare IT client

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    IT Services for Healthcare Organizations in Boise & Treasure Valley

    4883 W Malad St, Suite D, Boise, ID 83705

    On-site services for healthcare organizations in the Boise area are dispatched from our office near the airport.

    Boise specific services

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    IT Services for Healthcare Organizations in Idaho Falls & East Idaho

    428 Park Ave, Ground Level, Idaho Falls, ID 83402, Located in the Salisbury Building

    On-site services for healthcare organizations in Southeast Idaho are dispatched from our office in Idaho Falls.

    Idaho Falls specific services

What's the Next Step?

We work best with health care companies that are looking to completely outsource their IT department. Or, if a clinic does have internal staff in an IT capacity, TotalCare IT is the outsourced resource for service desk escalations, cybersecurity solutions, and compliance consulting. We call this Co-Managed IT.

The types of health care organizations that see the most benefit in working with us

  • Have 20+ employees who use computers, internet-connected machines, tablets, or laptops for their job;
  • See cybersecurity as an investment, not an expense;
  • Need to meet HIPAA Security Rule data compliance standards; and
  • Value ongoing IT leadership and technology alignment.

If this sounds like your firm, we should talk. The next step is to schedule a Discovery Call. It's a quick, 10 to 15-minute chat where we discuss how you're currently handling your IT support, security and compliance, and if it makes sense to work with TotalCare IT. Just fill out the form to schedule. After submitting you will see our live calendar where you can pick a time that is convenient for you to meet via Zoom. If you'd prefer to meet in person, please let us know.

This is a significant milestone, and we are genuinely thrilled to meet you. We can't wait to hear about your future plans and explore how we can support your growth with exceptional IT service, HIPAA security, and technology alignment.

Schedule Your IT Discovery Call