We help companies reduce and control IT downtime, security threats, and compliance failures before they disrupt operations, revenue, or safety.
What We Do
You’ve spent years building a business your employees, customers, and community count on. Our job is to make sure technology keeps it running, with senior engineers and Five Star Service behind every call.
We become your IT department. Our team monitors, maintains, and supports your systems, and when you call, you can talk to an actual engineer. Problems get fixed before they slow you down, so your team can keep doing the work your customers count on.
One breach can undo years of hard work. We protect your data, systems, and people with layered security built for businesses in regulated, high-stakes industries, and we help you meet compliance requirements like HIPAA or CMMC.
Technology decisions should support where your business is headed. As your strategic partner, we help you plan budgets, replace aging systems, and make smart investments, so you aren’t hit with expensive surprises.
Already have an internal IT person or team? We work alongside them, adding senior-level expertise, tools, and extra capacity where they need it most. They stay focused on their zone of genius while we handle the rest.
We design, deploy, and manage cloud and on-site infrastructure that fits how your team works, with the security and backups to keep your data protected. We even have a local Boise data center so you can host your data in Idaho.
Industries We Serve
We don't try to be everything to everyone. Our clients operate in environments where IT failure has real consequences — and they expect a partner who understands that.
Your production schedule depends on systems that stay up and data that stays protected. From the plant floor to the front office, we keep your network, machines, and people connected and secure, so your team can focus on throughput, not troubleshooting.
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Your crews work across job sites, trailers, and the office, and they all need the same plans, bids, and schedules. We keep your field and office teams connected, protect your project data, and respond fast when something goes down on site.
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Large CAD and BIM files, client deadlines, and collaborative design work all depend on fast, reliable systems. We protect your intellectual property, keep your files backed up and accessible, and make sure your designers can work wherever the project takes them.
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Caregivers need reliable access to patient information, whether they’re in the clinic or in a patient’s home. We help you protect sensitive health data, support HIPAA requirements, and keep your clinical and field staff connected so they can focus on care.
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Your clients trust you with their most sensitive information, and regulators expect you to protect it. We secure your systems and data, help you meet compliance requirements, and keep your advisors and staff working without interruption.
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Confidential case files, strict deadlines, and billable hours leave no room for IT problems. We protect client data, keep your document management and practice systems running reliably, and give your attorneys secure access from the office, the courthouse, or home.
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Dispatch, tracking, and delivery all run on systems that need to be up around the clock. We keep your offices, warehouses, and drivers connected, protect your operational data, and help keep shipments moving when it counts.
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Your mission deserves technology that works as hard as your team does. We protect donor and client data, help you make the most of every technology dollar, and give your staff and volunteers reliable tools to serve your community.
Learn moreYour production schedule depends on systems that stay up and data that stays protected. From the plant floor to the front office, we keep your network, machines, and people connected and secure, so your team can focus on throughput, not troubleshooting.
Learn moreYour crews work across job sites, trailers, and the office, and they all need the same plans, bids, and schedules. We keep your field and office teams connected, protect your project data, and respond fast when something goes down on site.
Learn moreLarge CAD and BIM files, client deadlines, and collaborative design work all depend on fast, reliable systems. We protect your intellectual property, keep your files backed up and accessible, and make sure your designers can work wherever the project takes them.
Learn moreCaregivers need reliable access to patient information, whether they’re in the clinic or in a patient’s home. We help you protect sensitive health data, support HIPAA requirements, and keep your clinical and field staff connected so they can focus on care.
Learn moreYour clients trust you with their most sensitive information, and regulators expect you to protect it. We secure your systems and data, help you meet compliance requirements, and keep your advisors and staff working without interruption.
Learn moreConfidential case files, strict deadlines, and billable hours leave no room for IT problems. We protect client data, keep your document management and practice systems running reliably, and give your attorneys secure access from the office, the courthouse, or home.
Learn moreDispatch, tracking, and delivery all run on systems that need to be up around the clock. We keep your offices, warehouses, and drivers connected, protect your operational data, and help keep shipments moving when it counts.
Learn moreYour mission deserves technology that works as hard as your team does. We protect donor and client data, help you make the most of every technology dollar, and give your staff and volunteers reliable tools to serve your community.
Learn moreOUR COMMITMENT
In operationally-critical environments, delays and handoffs create risk. That’s why we don’t use a dispatcher service. When something breaks, you talk to the engineers responsible for your systems.
Our engineers answer our phones. You won’t be sent to a call center or speak to a non-technical dispatcher. When you call, you’re given an option to speak to an engineer or leave a message. It’s that simple.
Our normal business hours are Monday–Friday, 6am–5pm, however, we realize these may not be YOUR business hours. That’s why we offer emergency after-hours support. We always have an engineer on-call for critical support that can’t wait until the next business day.
We use your preferred method of communication: Submit requests by phone, email, or our client dashboard. Voicemails automatically create tickets, and Slack or Teams channels can be configured for direct access to our service team (this is especially great for co-managed IT relationships).
Our engineers answer our phones. You won’t be sent to a call center or speak to a non-technical dispatcher. When you call, you’re given an option to speak to an engineer or leave a message. It’s that simple.
Our normal business hours are Monday–Friday, 6am–5pm, however, we realize these may not be YOUR business hours. That’s why we offer emergency after-hours support. We always have an engineer on-call for critical support that can’t wait until the next business day.
We use your preferred method of communication: Submit requests by phone, email, or our client dashboard. Voicemails automatically create tickets, and Slack or Teams channels can be configured for direct access to our service team (this is especially great for co-managed IT relationships).
Client testimonials
Hear what our raving fans have to say about what it's like working with TotalCare IT
WHY CHOOSE US
We design secure IT infrastructure for operationally-critical organizations where downtime and security failures are expensive and embarrassing.
Most providers hand you a list of “best practices” and call it security. We take a different approach. Security doesn’t start at 100%, so we meet you where you are today. From there, our Technology Alignment team works with you through an ongoing maturation process, raising your security program to the level your organization needs. Along the way, we keep checking that every control stays in place and working.
Many IT environments are built for ideal conditions. Ours are built for real ones. We design and manage your systems assuming incidents, audits, and insurance scrutiny will happen, not hoping they won’t. Security and compliance aren’t add-ons or annual projects. They’re part of how we run your environment every day, so it holds up under scrutiny, under stress, and when something does go wrong.
You can’t make good decisions with half the picture. Every client works with a vCIO who tells you the truth about your risk, the tradeoffs, and the consequences, even when it’s uncomfortable or inconvenient. Together, you’ll prioritize what matters most, plan budgets and upgrades with clear expectations, and make technology decisions with full knowledge of what’s at stake.
FAQ
Here are some answers to common questions we get.
We work with organizations that take operational risk, security, and accountability seriously.
If IT failure would materially disrupt your business, let’s talk.
