Discovery Call

Managed IT Services for Boise Businesses

Our Managed IT Services Empower Businesses in Boise. We provide comprehensive Remote IT Management and On-Site Support tailored for organizations in Boise and the Treasure Valley with 20 or more employees.

You deserve exceptional service... Why settle for less?

Even though the pain points listed above are all very common, they are all avoidable!

Our purpose at TotalCare IT is to Keep People Working. This means prioritizing communication and prompt service with competent and friendly IT professionals.

Schedule a Discovery Call to see why TotalCare IT was awarded Top Managed Service Provider in Boise.

Schedule Your IT Discovery Call

Name

Company Name

Number of Employees

Phone Number

Message

The Top 3 Reasons SMBs Leave Their Managed IT Provider

We know that changing IT providers can be emotionally grueling. If you're like the many other Treasure Valley businesses we have spoken to, you have probably experienced at least one of the following pain points. Chances are it is the reason you went looking for a new managed IT provider in Boise and landed on this page.

Poor Communication

Lack of Professionalism and/or Ethics

"Email answers avoided the real questions, were not helpful, and made it seem like they didn’t care."

"There is no way for me to escalate my issue to management."

"Proactive measures are not taken to prevent recurring issues we have."

"I got charged an hour of time for 4 minutes’ worth of work."

"They make promises but don’t deliver on them."

"They made it very hard for us to switch providers, refusing to give us our own information and passwords."

"We had a recurring issue with fraudulent billing for services that were never provided."

Incompetence

"The tech that answered my ticket didn’t understand what I was asking."

"The ticket issue was fixed but now something else is broken."

"Helpdesk personnel don’t have knowledge of the environment they are working on."

"The work has become increasingly sub-standard."

"Our provider is not as knowledgeable as a professional should be."

"Projects are botched because Level 1 technicians are being assigned Level 3 engineer work."

"What they sold us as ‘cybersecurity’ is not business-grade and does not meet the requirements of our cyber insurance company."

Let's Have a Discovery Call About Your IT Management Needs

A Discovery Call is a short 15-minute call that gives you the opportunity to chat with us about your current Information Technology setup and the changes you are looking to make for your IT management.

We will discuss how TotalCare IT does business as a managed IT provider and the services that would be beneficial for your business. After this phone call, it will be clear if TotalCare IT is a good fit for your organization.

If you feel comfortable moving ahead, we’ll then schedule an in-person meeting to review your current infrastructure setup and security posture so we can better understand your environment before giving you recommendations on ongoing service and improvements.

Client Testimonials

Why Boise's Industry Leaders Choose TotalCare IT

Hear from some of our Boise clients

What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on. I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up. Most of the time they know as soon as I do we are having a problem. That peace of mind is a tremendous benefit for me. Aaron runs the best network/computer service company I have ever experienced.
Alan Reed
Reed's Dairy
TotalCare IT actively works to reduce our cyber risk in ways we didn’t see with previous IT providers. We haven’t had an issue with our security since we moved to TotalCare. If you’re on the fence about who to choose as your IT and cybersecurity provider, I’d say choose TotalCare IT. The team is very knowledgeable and their after-hours service is exceptional.
Maira Napoles
Cloverdale Plumbing
It’s easy to recommend TotalCare IT because they have always been upfront and easy to work with. Their resolution time is always within hours of us reaching out for help – we’ve never ever had that before with previous IT companies. We appreciate everything TotalCare does to keep us updated and running smoothly and securely. We have peace of mind knowing our data is being backed up securely offsite and our environment is safe from outside access and hackers.
Ty Plowman
Blue Wolf, Inc.
I run a busy medical billing office and TotalCare has always been there when I need something. They have eliminated several potential problems before they could happen. TotalCare also continually helps me navigate the complicated HIPAA security rule when it comes to IT and data interchange. Every interaction I have with TotalCare shows their honesty and helpful spirit. I would highly recommend Aaron and his team!
Katie Davenport
AmeriMax RCM

What sets TotalCare IT apart from other IT firms is their customer service. When I make a call, it is answered by a person that knows what is truly going on. I just don’t have to worry about our computers or server anymore. I have the confidence that TotalCare IT is managing my network and security, and they are there to fix any problems that come up. Most of the time they know as soon as I do we are having a problem. That peace of mind is a tremendous benefit for me. Aaron runs the best network/computer service company I have ever experienced.
Alan Reed
Reed's Dairy
TotalCare IT actively works to reduce our cyber risk in ways we didn’t see with previous IT providers. We haven’t had an issue with our security since we moved to TotalCare. If you’re on the fence about who to choose as your IT and cybersecurity provider, I’d say choose TotalCare IT. The team is very knowledgeable and their after-hours service is exceptional.
Maira Napoles
Cloverdale Plumbing
It’s easy to recommend TotalCare IT because they have always been upfront and easy to work with. Their resolution time is always within hours of us reaching out for help – we’ve never ever had that before with previous IT companies. We appreciate everything TotalCare does to keep us updated and running smoothly and securely. We have peace of mind knowing our data is being backed up securely offsite and our environment is safe from outside access and hackers.
Ty Plowman
Blue Wolf, Inc.
I run a busy medical billing office and TotalCare has always been there when I need something. They have eliminated several potential problems before they could happen. TotalCare also continually helps me navigate the complicated HIPAA security rule when it comes to IT and data interchange. Every interaction I have with TotalCare shows their honesty and helpful spirit. I would highly recommend Aaron and his team!
Katie Davenport
AmeriMax RCM

No More Band-Aid Fixes!

Get Better IT Support Today.