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INDUSTRIES

Secure IT Services for Agricultural Manufacturing

Technology support built for hard work, harvest seasons, and rural operations.

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Our Commitment

IT Solutions for Agriculture

  • We Know the Setup

    You're not a tech company, and you shouldn't have to be. You’ve got legacy control systems, rugged environments, and rural locations that make cookie-cutter IT support a no-go. We work directly with your plant managers, maintenance crews, and owners to ensure tech doesn't get in the way—it just works.

  • Season-Critical Uptime

    In agriculture, timing is everything. If you're not running at full speed during harvest, processing, or planting, you're losing money fast. Our proactive monitoring, local on-site support, and redundant network solutions ensure you're ready when it matters most.

  • Rugged Protection for Industrial Equipment

    From grain elevators to irrigation control systems, your operational technology (OT) needs protection from cyber threats. We secure your SCADA, PLCs, and industrial control systems without disrupting production.

  • Rural Connectivity Experts

    Need better internet in the middle of nowhere? We’ve got you. We optimize connections across multiple sites—even in areas where fiber hasn’t reached—and ensure reliable remote access for owners, crews, or seasonal workers.

TotalCare IT engineer standing with arms crossed

Keep Your Operation Running – No Matter the Season

From feed mills to fertilizer plants, agricultural manufacturing keeps the world turning. But behind the grain silos, conveyors, and irrigation control systems is another critical system: your technology. And when it goes down, you don’t just lose time—you risk losing entire seasons of effort.

At TotalCare IT, we specialize in keeping agricultural manufacturers secure, connected, and operational with IT support built for the unique demands of your industry. Whether you're managing legacy equipment, SCADA systems, or multiple rural facilities, we’re the local partner who knows how to keep things moving.

With offices in Boise and Idaho Falls, TotalCare IT is deeply rooted in Idaho’s agricultural and manufacturing communities. We understand the pace, the people, and the challenges because we live and work right here.

But we also know your operations might stretch across counties—or even states. Whether you’re managing multiple sites across the Mountain West or have a remote facility that’s hard to reach, we’re built to support you.

We regularly travel by car or plane to visit client locations, and when needed, we’ll work with a trusted IT partner near you to get hands and feet on the ground fast. Wherever your team is, we make sure your systems stay connected and secure.

Agricultural operations specialist at a rural facility

Case Study

How we helped a multi-site grain mill streamline IT without replacing their internal team.

TotalCare ITJul 22, 2025

AgricultureManufacturingCo-Managed IT

“Siloed support models were no longer sustainable for the complex needs of a multi-site grain operation.”

TotalCare IT

We work with a lot of internal IT leads who aren’t looking to be replaced — they just need a partner who actually helps them move the needle. That’s exactly how our relationship with Thresher Wheat started. They’re a grain processor and storage operation with multiple rural sites across Eastern Idaho. At the time, they were part of Agspring and growing steadily. But like many agricultural manufacturers, they were facing the tricky reality of managing IT across several locations without a consistent support structure.

Their Director of IT, Tim Lefman, had a solid handle on strategy. The problem was execution. Different sites were using different vendors. Some were responsible for hardware, others for internet, some just for support. No one had a full picture of what was happening across the business, and that made it hard to be proactive.

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We Know Agribusiness—and the People Driving It Forward

Whether you’re running grain dryers, operating feed mixers, managing irrigation controls, or coordinating shipments from the office, your work is hands-on, technical, and nonstop. This isn’t just about cybersecurity and helpdesk tickets. It’s about making sure your team can keep the operation running smoothly with the tools they depend on—every shift, every day.

See Why This Idaho Ag CFO Calls Us a “True IT Partner”

When WestLink Ag ran into a critical QuickBooks issue, Intuit support couldn’t solve the problem. TotalCare IT stepped in, diagnosed the issue quickly, and got them back up and running without delay. Their CFO now calls us a “true IT partner” for our responsiveness, clarity, and follow-through.

Read the case study
WestLink Ag team members at their Idaho office

Cybersecurity That Protects More Than Just Your Network

You’ve got more than computers to worry about—your control systems, machinery, and even remote irrigation equipment are all connected these days. And that means they’re vulnerable. Cyber threats aren’t just an “IT problem” anymore; they can halt production, damage equipment, or even threaten safety.

Cybersecurity for OT & SCADA Systems

Industrial-strength protection for your plant equipment and critical operations.

Reliable Remote Access

Securely connect to systems from the field, office, or another facility—without compromising safety.

Backup & Disaster Recovery

Protect essential data like yield logs, maintenance records, and compliance docs.

Support for Legacy Equipment

We help you get the most from older systems while planning your tech roadmap.

meet the team

Ready for a Secure IT Transition?

Here's some of the main team members you'll be working with if you become a TotalCare IT client

  • Cody, On-Site Service Engineer

    Cody

    On-Site Service Engineer

    Hello, if your company is in the Treasure Valley, I'll be involved in your onboarding process. You'll also see me when you need hardware updated or deployed. If you submit a support request through our service desk that requires an on-site visit, I'll be there in a flash. When I'm not at a client's office, I'm usually at our local Tier 3 data center. Our Boise data center let's us keep your data in Idaho and deliver faster support than Azure or AWS.

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  • Nico, Service Desk Engineer

    Nico

    Service Desk Engineer

    I'm one of the engineers who will keep your team working when tech issues arise. Every time you call our service desk, you will talk to an experienced engineer. We do not use an answering service or dispatcher. From the time of submitting your service ticket, you can expect an engineer working on your concern within 19 minutes or less. Do you prefer to submit tickets via Slack or texting? We can set that up for your firm to get the most convenient support for you.

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  • Nick, Primary Systems Engineer

    Nick

    Primary Systems Engineer

    Hello there! I will be leading your cybersecurity and data compliance journey if you choose to work with TotalCare IT. You can think of me as your virtual Chief Security Officer. I have my hands in a bit of everything, so we may speak from time to time about infrastructure projects, your cloud environment, or your on-premises environment if your firm's data isn't hosted in the cloud.

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  • Zac, Systems Engineer

    Zac

    Systems Engineer

    Whether your data is stored in the cloud, on-premises, or a hybrid of both, I'm your guy. I spend my time on cloud architecture and server engineering. That means I'm working in the background to ensure your firm's data is always accessible and right at your fingertips. Whether you're working from home, in the office, at the cabin, or abroad, you'll have safe access to your files and working environment.

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LOCATIONS

Find Us

Here's some of the main team members you'll be working with if you become a TotalCare IT client

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    IT Services for Agricultural Manufacturers in Boise & Treasure Valley

    4883 W Malad St, Suite D, Boise, ID 83705

    On-site services for agricultural manufacturers in the Boise area are dispatched from our office near the airport.

    Boise specific services

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    IT Services for Agricultural Manufacturers in Idaho Falls & East Idaho

    428 Park Ave, Ground Level, Idaho Falls, ID 83402, Located in the Salisbury Building

    On-site services for agricultural manufacturers in Southeast Idaho are dispatched from our office in Idaho Falls.

    Idaho Falls specific services

Let's Talk About Your Operation

Whether you're processing grain, managing livestock systems, or running a fertilizer plant, we’re ready to support your growth with IT services that are as dependable as your team.

We’re not here to upsell software—we’re here to keep your plant running, your team connected, and your systems secure.

The types of ag manufacturers that see the most benefit in working with us

  • Have 20+ employees who use computers, internet-connected machines, tablets, or laptops for their job;
  • See cybersecurity as an investment, not an expense; and
  • Value ongoing IT leadership and technology alignment.

If this sounds like your company, we should talk. The next step is to schedule a Discovery Call. It's a quick, 10 to 15-minute chat where we discuss how you're currently handling your IT support and security, and if it makes sense to work with TotalCare IT. Just fill out the form to schedule. After submitting, you will see our live calendar where you can pick a time that is convenient for you to meet via Zoom/Teams.

Schedule Your IT Discovery Call