TotalCare IT MSA
Governing agreement outlining the terms, responsibilities, and service conditions for services. Scope: Contractual framework for client engagements.
Terms of Service
Terms of Service For TotalCare IT and Third Party Vendors
Third Party Vendor & Service Transparency
TotalCare IT uses trusted third-party vendors to deliver managed IT, cybersecurity, cloud hosting, and support services. Some vendors may process or store client data solely for the purpose of providing contracted services. Clients may review vendor privacy policies or legal links by clicking on the vendor card.
Addigy
Apple device management and monitoring platform. Manages client macOS/iOS devices to ensure they remain up-to-date, secure, and properly configured across the organization.
Ark Data Center
Data center and infrastructure hosting services. May host servers, backups, or production systems for clients requiring reliable, enterprise-grade physical and virtual infrastructure.
Bitdefender / Mesh
Email security and filtering platform used to detect and block malicious or unwanted messages. Processes email traffic to identify threats and enforce security policies across client environments.
ConnectSecure
Vulnerability scanning and risk assessment platform. Scans client environments for security gaps and provides actionable insights to reduce exposure and maintain a strong security posture.
ConnectWise ScreenConnect
Secure remote access tool used by technicians to provide support. Enables remote access to client devices during authorized support sessions, ensuring fast and efficient issue resolution.
CyberDrain
Microsoft 365 tenant management and automation platform. Manages client Microsoft environments with high-level access to ensure proper configuration, security, and ongoing operational health.
CyberFox
Password management and privilege elevation tools supporting secure administrative access. Helps control and protect access to client systems, reducing the risk of unauthorized entry.
Google Workspace
Cloud productivity platform used for email, file storage, and internal collaboration. May store client communications and service documentation, supporting day-to-day business operations.
Halo
Service desk and client support management platform. Stores service tickets and configuration data, enabling organized, efficient handling of all client support requests and incident tracking.
HubSpot
Client relationship management and quoting platform. Stores client contact and proposal information to help manage business relationships, streamline communication, and support sales workflows.
Hudu
IT documentation and credential management platform. May store client network diagrams and credentials, serving as the central knowledge base for all client environment configurations.
Infima
Cybersecurity awareness training platform. Used to support employee security education and compliance, helping organizations build a culture of security awareness and reduce human-driven risk.
ImmyBot
Automated software deployment and configuration management platform. Deploys and manages endpoint software to ensure all client devices remain properly configured, patched, and compliant.
Kaseya / vPenTest
Automated penetration testing and vulnerability validation platform. Scans systems for security weaknesses to help identify and remediate risks before they can be exploited by malicious actors.
Microsoft
Cloud productivity, identity, and infrastructure services. May host email, files, and cloud systems — forming the backbone of many client environments across Microsoft 365 and Azure platforms.
NinjaOne
Remote monitoring and management (RMM) platform. Monitors and manages client endpoints and systems with high-level access, ensuring proactive issue detection and swift resolution across all managed environments.
Parallels
Virtualization and remote application delivery platform. May host or deliver business applications to end users, enabling flexible, high-performance virtual desktop and application environments.
Senteon
Security hardening and compliance enforcement platform. Enforces endpoint configuration policies to strengthen system defenses, reduce attack surfaces, and maintain regulatory compliance across client environments.
Sherweb
Cloud services provider and Microsoft CSP partner. Provisions and supports cloud services for clients, enabling access to Microsoft products and a broad portfolio of cloud-based business solutions.
Skyetel
Hosted VoIP and telecommunications services. May process business communications including voice calls and messaging, providing reliable, cloud-based telephony solutions for client organizations.
ThreatLocker
Application allowlisting and endpoint control platform. Monitors and restricts software execution to prevent unauthorized applications from running, providing a robust defense against malware and ransomware.
Todyl
Cybersecurity platform for secure networking and managed threat response. May process security telemetry and network activity to protect client environments from advanced threats and intrusions.
Verge
Virtualization and infrastructure platform. May host or manage virtual servers, providing flexible, scalable compute resources for client workloads requiring high availability and performance.
TotalCare IT MSA
Governing agreement outlining the terms, responsibilities, and service conditions for services. Scope: Contractual framework for client engagements.
Addigy
Apple device management and monitoring platform. Manages client macOS/iOS devices to ensure they remain up-to-date, secure, and properly configured across the organization.
Ark Data Center
Data center and infrastructure hosting services. May host servers, backups, or production systems for clients requiring reliable, enterprise-grade physical and virtual infrastructure.
Bitdefender / Mesh
Email security and filtering platform used to detect and block malicious or unwanted messages. Processes email traffic to identify threats and enforce security policies across client environments.
ConnectSecure
Vulnerability scanning and risk assessment platform. Scans client environments for security gaps and provides actionable insights to reduce exposure and maintain a strong security posture.
ConnectWise ScreenConnect
Secure remote access tool used by technicians to provide support. Enables remote access to client devices during authorized support sessions, ensuring fast and efficient issue resolution.
CyberDrain
Microsoft 365 tenant management and automation platform. Manages client Microsoft environments with high-level access to ensure proper configuration, security, and ongoing operational health.
CyberFox
Password management and privilege elevation tools supporting secure administrative access. Helps control and protect access to client systems, reducing the risk of unauthorized entry.
Google Workspace
Cloud productivity platform used for email, file storage, and internal collaboration. May store client communications and service documentation, supporting day-to-day business operations.
Halo
Service desk and client support management platform. Stores service tickets and configuration data, enabling organized, efficient handling of all client support requests and incident tracking.
HubSpot
Client relationship management and quoting platform. Stores client contact and proposal information to help manage business relationships, streamline communication, and support sales workflows.
Hudu
IT documentation and credential management platform. May store client network diagrams and credentials, serving as the central knowledge base for all client environment configurations.
Infima
Cybersecurity awareness training platform. Used to support employee security education and compliance, helping organizations build a culture of security awareness and reduce human-driven risk.
ImmyBot
Automated software deployment and configuration management platform. Deploys and manages endpoint software to ensure all client devices remain properly configured, patched, and compliant.
Kaseya / vPenTest
Automated penetration testing and vulnerability validation platform. Scans systems for security weaknesses to help identify and remediate risks before they can be exploited by malicious actors.
Microsoft
Cloud productivity, identity, and infrastructure services. May host email, files, and cloud systems — forming the backbone of many client environments across Microsoft 365 and Azure platforms.
NinjaOne
Remote monitoring and management (RMM) platform. Monitors and manages client endpoints and systems with high-level access, ensuring proactive issue detection and swift resolution across all managed environments.
Parallels
Virtualization and remote application delivery platform. May host or deliver business applications to end users, enabling flexible, high-performance virtual desktop and application environments.
Senteon
Security hardening and compliance enforcement platform. Enforces endpoint configuration policies to strengthen system defenses, reduce attack surfaces, and maintain regulatory compliance across client environments.
Sherweb
Cloud services provider and Microsoft CSP partner. Provisions and supports cloud services for clients, enabling access to Microsoft products and a broad portfolio of cloud-based business solutions.
Skyetel
Hosted VoIP and telecommunications services. May process business communications including voice calls and messaging, providing reliable, cloud-based telephony solutions for client organizations.
ThreatLocker
Application allowlisting and endpoint control platform. Monitors and restricts software execution to prevent unauthorized applications from running, providing a robust defense against malware and ransomware.
Todyl
Cybersecurity platform for secure networking and managed threat response. May process security telemetry and network activity to protect client environments from advanced threats and intrusions.
Verge
Virtualization and infrastructure platform. May host or manage virtual servers, providing flexible, scalable compute resources for client workloads requiring high availability and performance.
Document
TotalCare IT Master Solutions Agreement
These Terms govern the delivery of Services provided by TotalCare IT. By using our services, clients agree to these terms.
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